Frequently Asked Questions

All motorhomes have CIL full comprehensive insurance included in the pricing. Hirers MUST provide a digital copy of drivers licence on the hire agreement prior to driving the vehicle.

Standard excess is $700. However in cases such as less than 2 years driving experience, less than 25 years of age or off road driving there is an additional excess required. SEE HIRE agreement.

Security bond is $2000. This is due when payment deposit payment is made on the website. Security Bond is fully refundable within 48 hours of end of hire, when motorhome is returned according to Terms and Conditions.

Common reasons for full Security Bond not being returned

  • Motorhome excessively unclean $100 cleaning fee
  • Toilet Capsule – not emptied $100 fee
  • Excess KMS – Beyond 200km per day average
  • Damage to motorhome
  • Lost items
  • Tolls/fines/infringements
  • Late motorhome return
  • Diesel not filled up

All motorhome must only use Diesel. Significant costs are associated with wrong fuel being used

 

Have you connected to power, have you turned on gas and pressed release valve (see welcome video)

Have you released hand break.

Have you pushed side step in at door entry

Power button is off on digital display

Fuse switch has turned off

Turn on gas, press release valve

troubleshooting

Have you connected to power, have you turned on gas and pressed release valve (see welcome video)

Have you released hand break.

Have you pushed side step in at door entry

Power button is off on digital display

Fuse switch has turned off

Turn on gas, press release valve